Understanding the BBB ratings
The Better Business Bureau uses a letter grading system as a metric of confidence that consumers can have in a business.
The grading system is similar to that of school A+ through F
The grading system is much similar to the ones that we grew up going to school. The system uses an A+ through F letter system. Just as in school and A+ would be the best grade and an F being the worst.
Simply put the grading system is a way for consumers to understand the trust factor within a company is that the company will make a good effort to resolve customer concerns that have been filed with the BBB.
17 different factors go into the grading system
According to the BBB, the system has an algorithm that uses 17 factors. Some of the factors include the type of business, how long it’s been operating, conformity to licensing, and the number of overall complaints that have been filed against the company.
Some of the more important factors in the grading system include the number of unanswered complaints compared to unresolved complaints. Obviously the BBB is looking for complaints that were resolved in a timely manner.
The ratings are not guaranteed in any way
The BBB does not guarantee anything related to the grading system. The system is for consumers to use due diligence when choosing companies. Great simply represents the degree of confidence of the business and if they are operating in an ethical manner, but most importantly consumers would need to have trust that the companies in question would make a really strong effort to resolve customer issues.
What is Sky Blue Credit’s BBB Rating?
Sky Blue does not have a rating. Why?
Being accredited with the BBB and having a letter grading are two completely different things. According to the BBB, there are cases where they will not rate the business. Two simple reason are that they don’t have enough information about the business or they just haven’t gotten around to adding a grade for the business.
Just because you do not have a rating does not mean you are not a legit business. There is speculation that accredited businesses that pay for the accreditation, get ratings implemented quicker, but we feel that this is not true and that the 2 are not correlated.
See more information about being BBB accredited below.